Refund policy

Return, Replacement & Refund Policy – Devamanthra

Effective Date: [Insert Date]

We value your trust in our divine products and services. please read our policy carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product delivered is damaged, defective, or incorrect.
  
  

• The return request is raised within 48 hours of delivery.
  
  

• The product is unused, with original packaging and tags intact.
  
  

Note: Energized or personalized items such as Rudraksha, Meru rings, religious idols, and pooja items cannot be returned once opened or used, due to sanctity reasons.

2. Return Process

• Contact us via devamantra358@gmail.com or WhatsApp within 48 hours.
  
  

• Share order details and clear images of the issue.
  
  

• Once approved, we will arrange a reverse pickup or ask you to send it to our warehouse.
  
  

3. Refunds

• Refunds are processed to the original payment method within 7–10 business days after product inspection.
  
  

• For Cash on Delivery (COD) orders, refunds will be issued to the customer’s bank account.
  
  

• In cases of partial refunds, only the eligible amount will be credited.
  
  

4. Cancellations

• Orders can be canceled before dispatch.
  
  

• Once shipped, cancellation will not be possible.
  
  

5. Non-Returnable Products

• Energized Rudraksha, Meru rings, Karinkali Mala, Pooja items, or any consecrated product.
  
  

Astrology and consultation services.